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Shipping
SHRUTI SUSHMA - A division of WORLD WIDE IMPEX PVT LTD
SHIPPING INFORMATION
Orders are processed the same day, Monday through Friday IST, excluding holidays. Orders placed after 3pm will be processed the next business day. Orders received on weekends and holidays will be processed the next business day. Our standard operating days are Monday to Friday with 2 day delivery. Direct signature is required for all shipments.
All items are made to order. Please allow up to 3 weeks for your custom order to ship. Buyer will receive a shipment confirmation email with the shipping tracking number. Shipments will incur a GST of 3% of the purchase amount.
Orders will not be shipped to PO Box address.
DOMESTIC SHIPPING
Free shipping in two business days once order is produced and available to ship.If your order is sent back to Shruti Sushma by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.
INTERNATIONAL SHIPPING RATES
For shipments outside of India, please note that the International Shipping fee is not inclusive of any customs or import duties that could be applied to your order when the package reaches your destination. Shipping rate is calculated automatically at the time of check out. International shipments are sent via FedEx International Priority and require direct signature. Delivery is expected within 3-7 business days once order is produced and available to ship.
3000 INR – Any item(s) 2lbs and under. Delivers within 3-7 business days once order is produced and available to ship.
5000 INR – Any item(s) over 2lbs. Delivers within 3-7 business days once order is produced and available to ship.
For shipments outside of India, please note that the International Shipping fee is not inclusive of any customs or import duties and taxes that could be applied to your order when the package reaches your destination.International orders are subject to duties and taxes determined by the country to which they are shipped. Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges.These fees are the responsibility of the recipient to pay upon delivery.
Please note, refused or unclaimed international orders will not be eligible for refund. We suggest that you contact your local customs office for additional information.
RETURN POLICY
Shruti Sushma does not accept returns or exchanges. All sales are final.
DAMAGED OR DEFECTIVE ITEMS
If you receive a defective or damaged item, please contact us immediately at [email protected] In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. If your purchase becomes faulty at a later date, please email [email protected] for review, including your order number and purchase date, a detailed description of the damage, and photos.
PAYMENT
Shruti sushma accepts all major credit cards. For security reasons, your billing address must match the address on file at your credit card company. Full payment is required before any order is processed or produced. We do not accept part payments.Cheque Payment will be accepted for only in-store purchases.
BESPOKE PAYMENT PROCEDURE
When an order is placed, 50% payment is required. Balance amount will be acceptable once order is completed. Jewelry will not be delivered until balance is paid. Incase order is cancelled, refund will be issued only if cancellation is executed within 3 business days.
Please Note refund will only be processed after Designer’s approval.
SHIPPING QUESTIONS
If you have any questions about our shipping policies, please contact us at [email protected]
